Shipping policy
FREE SHIPPING ON ALL ORDERS OVER $79 WITHIN AUSTRALIA
BOARDWORLD offers free shipping on all orders over $79AUD within Australia. No matter what you order or where you live, we have you covered if you hit the $79AUD threshold. This is just one of the many ways we look after our customers.
We offer an express shipping rate of $9.95 to NSW and ACT, $14.95 to VIC and QLD, $19.95 to SA, and $29.95 to WA, NT & TAS. Express rates are higher for orders including a complete skateboard. Express shipping is not currently available for snowboards.
Most orders are sent via Australia Post with tracking. Shipping is fast and secure. Orders are nearly always dispatched within 24 hours of your purchase from our Sydney HQ.
We keep you informed every step of the way, and you can contact us at any time to check the status of your order.
INTERNATIONAL SHIPPING
We offer an international flat shipping rate of AU$29.95, as well as an express shipping rate of AU$19.95 to New Zealand. We will ship your order to almost anywhere in the world (within reason: see below).
The flat rates quoted above do not apply to snowboards. If you're ordering a snowboard, you will see a discounted shipping rate to your country. We always strive to offer the best international shipping rates possible. Please feel free to contact us if you want a shipping quote before placing a snowboard order.
In the rare case that the cost of shipping is abnormally high (due to a remote location or excessive weight), we will contact you with an updated shipping quote. You will then have the choice to pay the balance or receive a full refund if you prefer.
Some countries have import duties which you may or may not be subject to. Each country is different and the laws are regulated locally. It is important that you understand your country's import regulations before making any purchases from overseas.
International returns are available, however, return shipping costs need to be covered by the customer.
Please contact us if you have any questions.